Privacy Policy
A legal disclaimer
At Bells&Butterflies, your privacy matters to us. We are committed to respecting your personal information and handling it responsibly, securely and transparently.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it and what rights you have over your personal information.
Bells&Butterflies is a beauty, massage and holistic wellbeing business providing beauty treatments, massage, Reiki and Experiential Healing Method (EHM) sessions.
1. Who we are
Bells&Butterflies is the data controller responsible for your personal information.
If you have any questions about how your information is used, please contact:
Bells&Butterflies
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2. Information we may collect
Depending on the services you use, we may collect some or all of the following information:
* Your name
* Contact details, such as telephone number and email address
* Date of birth where relevant
* Appointment and booking information
* Treatment history and notes
* Consultation information
* Relevant allergies, sensitivities, medications or health information that you choose or need to provide to ensure a treatment is suitable
* Information relating to previous treatments
* Payment and transaction information
* Cancellation or appointment history
* Preferences relating to your treatments
* Photographs, where you have specifically agreed to photography
* Communications between you and Bells&Butterflies
* Information you provide when contacting us through our website or social media
We only collect information that is reasonably necessary for providing our services, managing appointments and running our business.
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3. Why we use your information
We may use your information to:
* Arrange and manage your appointments
* Provide treatments safely and appropriately
* Complete consultation and treatment records
* Contact you about your appointments
* Process payments
* Manage cancellations, late appointments and no-shows
* Respond to enquiries
* Provide customer service
* Maintain appropriate business records
* Send appointment reminders
* Send marketing communications where you have consented to receive them
* Improve our services and client experience
* Deal with complaints or disputes
* Meet legal, insurance or regulatory obligations
* Protect the safety and wellbeing of clients and practitioners
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4. Health and treatment information
Some Bells&Butterflies treatments require us to ask questions about your health, medication, allergies, skin, previous treatments or other relevant circumstances.
This information may include special category personal data, such as health information.
We only request and use this information where it is relevant to providing your treatment safely, assessing contraindications or maintaining appropriate treatment records.
You should always provide accurate and up-to-date information before receiving a treatment and inform us if anything changes.
If you choose not to provide information that is necessary to establish whether a treatment is safe or appropriate, we may need to postpone or decline the treatment.
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5. Fresha and other service providers
Bells&Butterflies uses third-party service providers to help operate the business, including Fresha for appointment booking and related services.
Information submitted through third-party platforms may be processed in accordance with their own privacy policies and terms.
We only use third-party providers where reasonably necessary to operate and manage our business.
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6. Payments
Payments may be processed through third-party payment providers.
Bells&Butterflies does not need to retain your full payment card details.
Payment providers may process your information in accordance with their own privacy policies and security procedures.
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7. Marketing
We may occasionally contact clients with information about:
* New treatments
* Seasonal offers
* Availability
* Gift vouchers
* Events
* Bells&Butterflies news
* Relevant promotions
Where required by law, we will only send electronic marketing communications where you have provided the appropriate consent.
You can withdraw your consent at any time by contacting us or using the unsubscribe option where available.
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8. Photographs and social media
We may sometimes take photographs of treatments or results for our website or social media.
We will not use identifiable photographs of you for marketing purposes without your permission.
If you do agree to photography or social-media use, you may withdraw your consent for future use by contacting Bells&Butterflies.
Please note that removing an image from our own platforms may not remove copies that have already been shared, downloaded or reposted by others.
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9. How we protect your information
We take reasonable steps to protect personal information against:
* Unauthorised access
* Loss
* Misuse
* Alteration
* Disclosure
* Destruction
Access to client information is limited to information that is reasonably necessary for the operation of Bells&Butterflies.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
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10. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where we have legal, insurance or accounting obligations to retain certain records.
Treatment and consultation records may therefore be retained for an appropriate period following your last appointment.
When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.
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11. Your rights
Under UK data protection law, you may have rights including:
* The right to know how your information is being used
* The right to request access to personal information we hold about you
* The right to ask for inaccurate information to be corrected
* The right to request deletion of information in certain circumstances
* The right to restrict certain processing
* The right to object to certain uses of your information
* The right to withdraw consent where processing is based on consent
Some rights are subject to legal exceptions.
If you wish to exercise any of these rights, please contact:
[insert email address]
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
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12. Changes to this Privacy Policy
We may occasionally update this Privacy Policy to reflect changes to our business, services or legal requirements.
The most recent version will always be made available through our website.
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BELLS&BUTTERFLIES
Terms & Conditions
Last updated: 15 September 2026
Welcome to Bells&Butterflies.
These Terms & Conditions are designed to ensure that appointments run smoothly and that Bells&Butterflies remains a respectful, safe and welcoming space for everyone.
By booking an appointment with Bells&Butterflies, you agree to these Terms & Conditions.
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1. Booking appointments
Appointments can be booked through our online booking system, Fresha, or directly with Bells&Butterflies where applicable.
An appointment is considered booked once confirmation has been received.
Please ensure that the contact information provided at the time of booking is accurate.
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2. Consultation and treatment suitability
For certain treatments, you will be required to complete a consultation form before treatment.
It is your responsibility to provide accurate and complete information about:
* Medical conditions
* Medication
* Allergies
* Pregnancy
* Skin conditions
* Previous treatments
* Injuries
* Recent surgery
* Any other circumstances that may affect treatment suitability
Please inform Bells&Butterflies if anything changes between appointments.
Your information is treated confidentially and handled in accordance with our Privacy Policy.
If a treatment is considered unsuitable or unsafe, Bells&Butterflies reserves the right to refuse, modify or postpone the treatment.
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3. Arriving for your appointment
Please arrive on time for your appointment.
Arriving late may mean that your treatment has to be shortened so that the next client’s appointment can begin on time.
Where a treatment can no longer be safely or reasonably completed within the remaining appointment time, the appointment may need to be treated as a late cancellation.
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4. Cancellations and rescheduling
We completely understand that sometimes life happens and appointments need to change.
However, appointment times are reserved specifically for you and last-minute cancellations can make it difficult for us to offer that time to another client.
We therefore require at least [24/48] hours’ notice when cancelling or rescheduling an appointment.
Cancellations made within the notice period may be subject to a cancellation charge.
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5. No-shows
If you do not attend your appointment without providing appropriate notice, the appointment may be treated as a no-show.
A charge of up to 100% of the booked treatment price may apply.
This policy exists because the appointment time, preparation and associated costs have been reserved specifically for you.
Repeated late cancellations or no-shows may result in future appointments requiring payment in advance.
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6. Late cancellations and exceptional circumstances
We appreciate that genuine emergencies and unexpected circumstances can occur.
Each situation may be considered individually.
However, the existence of an unexpected circumstance does not automatically mean that a cancellation charge will be waived.
This allows Bells&Butterflies to apply the policy fairly and consistently while still allowing reasonable discretion where appropriate.
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7. Payments
Payment is due at the time of treatment unless otherwise agreed.
Bells&Butterflies accepts the payment methods made available at the time of booking or treatment.
Certain appointments may require a deposit or payment in advance.
Where a deposit is required, the terms relating to that deposit will be explained at the time of booking.
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8. Treatment results
Individual treatment results can vary.
Beauty, massage and holistic treatments are provided based on the information available at the time of treatment and individual circumstances.
Bells&Butterflies cannot guarantee a particular cosmetic or therapeutic outcome.
Where appropriate, you will be advised about aftercare and how to support your treatment results.
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9. Massage, Reiki and EHM
Massage, Reiki and EHM are complementary wellbeing services and are intended to support relaxation, wellbeing, self-awareness and personal development.
They are not a replacement for medical diagnosis, medical treatment, psychological therapy or emergency healthcare.
Reiki and EHM are holistic practices and individual experiences can vary.
No specific physical, emotional or medical outcome is guaranteed.
If you have concerns about your health or wellbeing, you should seek appropriate advice from a qualified healthcare professional.
Bells&Butterflies may decline or adapt a treatment where it is considered inappropriate or unsafe.
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10. Professional boundaries
Bells&Butterflies is committed to providing a professional, respectful and safe environment.
All treatments are strictly professional.
Any inappropriate, sexual, threatening, abusive or disrespectful behaviour towards the practitioner will not be tolerated.
Bells&Butterflies reserves the right to end an appointment immediately where necessary.
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11. Children and young people
Some treatments may be unsuitable for children or young people.
Where a client is under 18, parental or guardian consent may be required depending on the treatment and circumstances.
Bells&Butterflies reserves the right to refuse a treatment where appropriate consent has not been provided or where the treatment is not considered suitable.
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12. Gift vouchers
Gift vouchers are subject to the expiry date and conditions stated at the time of purchase.
Gift vouchers cannot be exchanged for cash unless required by law.
Lost or stolen vouchers may not be replaceable.
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13. Personal belongings
Clients remain responsible for their own personal belongings while attending Bells&Butterflies.
Bells&Butterflies cannot accept responsibility for loss or damage to personal possessions unless caused by our negligence.
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14. Home-based appointments
Bells&Butterflies operates from a private treatment environment.
Clients are asked to respect the property, surrounding area, neighbours and the peaceful environment of the treatment space.
Please follow any parking, access or arrival instructions provided before your appointment.
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15. Respect and confidentiality
Bells&Butterflies is committed to creating a calm, safe and confidential environment.
Information shared during treatments and consultations will be treated respectfully and confidentially, subject to legal and safeguarding obligations.
Clients are also expected to respect the privacy and confidentiality of the practitioner and other clients.
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16. Complaints
We genuinely value feedback and want clients to feel comfortable raising concerns.
If you are unhappy with any aspect of your experience, please contact Bells&Butterflies as soon as reasonably possible so that we have the opportunity to understand the situation and try to resolve it.
Complaints can be sent to:
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17. Right to refuse treatment
Bells&Butterflies reserves the right to refuse or discontinue treatment where:
* A treatment is medically or otherwise unsuitable
* Consultation information has not been provided
* A client behaves inappropriately or aggressively
* A client appears intoxicated
* A client breaches professional boundaries
* Continuing the treatment could place the client or practitioner at risk
Where possible, an explanation will be provided.
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18. Changes to treatments and prices
Bells&Butterflies reserves the right to change treatment prices, availability and services.
Where a booking has already been confirmed, the price applicable at the time of booking will generally apply unless otherwise agreed.
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19. Website information
We aim to ensure that information published on the Bells&Butterflies website is accurate and up to date.
However, treatment descriptions, availability, prices and other information may occasionally change.
Website content should not be considered medical advice.
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20. Acceptance of these Terms
By booking and/or attending an appointment with Bells&Butterflies, you confirm that you have had the opportunity to read and understand these Terms & Conditions.
These Terms & Conditions should be read alongside the Bells&Butterflies Privacy Policy.
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A little Bells&Butterflies wording I’d add at the end
Our philosophy
At Bells&Butterflies, we believe that wellbeing begins with feeling safe, heard and cared for.
Whether you are visiting for a beauty treatment, massage, Reiki or EHM, our intention is to provide a calm and supportive space where you can pause, reconnect and take some time for yourself.
Every treatment is approached with care, respect and individuality. There is no expectation to be anything other than exactly where you are in that moment.
Bells&Butterflies a space to pause, restore and reconnect.